Terms and Conditions
Last updated: 4 August 2026
These Terms and Conditions explain the basis on which Dash n Dots – Corporate Concepts provides access to this website and supplies customised apparel, corporate gifts, promotional merchandise and related branding services.
Please read these Terms carefully before requesting a quotation, approving artwork or placing an order.
1. About Dash n Dots
Dash n Dots - Corporate Concepts provides customised corporate apparel, corporate gifts, promotional merchandise, printing, embroidery, engraving, artwork support and related services.
In these Terms, “Dash n Dots”, “we”, “us” and “our” refer to Dash n Dots - Corporate Concepts.
“Customer”, “you” and “your” refer to the person, company, institution or organisation using our website, requesting a quotation or placing an order.
Our contact details appear at the end of these Terms.
2. Acceptance of These Terms
By accessing this website, submitting an enquiry, requesting a quotation, approving artwork or placing an order, you acknowledge that you have read and understood these Terms.
These Terms apply together with any quotation, order confirmation, proforma invoice, tax invoice, purchase order or other written agreement relating to an order.
If a specific term in an accepted quotation or written order confirmation conflicts with these general Terms, the specific written term will apply to that order.
Nothing in these Terms excludes any right or remedy that cannot legally be excluded under applicable law.
3. Definitions
For the purposes of these Terms:
Artwork means any logo, design, photograph, illustration, text, colour reference, layout or other creative material supplied by the Customer or prepared for customisation.
Business Day means Monday to Saturday, excluding public holidays observed in Bengaluru, Karnataka.
Customer-supplied product means any garment, merchandise or other item provided by the Customer for printing, embroidery, engraving or customisation.
Order means a request for Products or Services that Dash n Dots has accepted in writing.
Products means apparel, gifts, accessories, promotional merchandise and other physical items supplied by Dash n Dots.
Services means printing, embroidery, engraving, design support, artwork preparation, packaging, sourcing and other related services.
Written approval includes approval through email, WhatsApp, purchase order, signed document or another recorded electronic communication.
4. Website, Product Catalogue and Quote Cart
The website is intended to provide information about our products and services and to help customers request quotations.
Product images, descriptions, specifications, colours, sizes, branding examples and availability shown on the website are provided for general guidance.
Adding a product to the Quote Cart, submitting an enquiry or completing the Request a Custom Quote form does not create a confirmed order or require Dash n Dots to supply that product.
An order is accepted only after:
• The required Products and Services have been confirmed• Commercial terms have been agreed• Stock or production availability has been verified• Required artwork and specifications have been approved• Applicable payment or purchase-order requirements have been completed• Dash n Dots has accepted the order in writing
We may correct website errors, update product information or withdraw a product without prior notice.
5. Quotations and Order Acceptance
All quotations are based on the information available when they are prepared, including:
• Product and brand• Quantity and size split• Colour• Branding method• Artwork size and complexity• Number of branding positions• Packaging• Delivery destination• Required delivery date
Customers must review the quotation carefully and inform us of any required correction before confirming the order.
A quotation remains valid for the period stated in that quotation. After its validity period, pricing, stock availability and delivery timelines must be reconfirmed.
A customer purchase order does not automatically bind Dash n Dots where it contains terms that we have not expressly accepted in writing.
We may decline an enquiry or order where a requirement is impractical, unlawful, technically unsuitable or cannot be completed within the requested schedule.
6. Product Availability and Substitutions
Product and colour availability can change without notice because some items are sourced through manufacturers, authorised distributors or third-party suppliers.
Sharing a product image or quotation does not automatically reserve or block stock.
Availability is normally reconfirmed when the order, commercial terms, artwork and applicable payment or purchase-order requirements are completed.
If a selected product becomes unavailable, we may recommend an alternative. We will not substitute a materially different product without obtaining the Customer’s approval.
Differences in model numbers, packaging, labels or minor specifications may occur where manufacturers update their products.
7. Minimum Order Quantities
Minimum order quantities vary according to the product, brand, branding method, manufacturing process and supplier requirements.
Many products may be available from 10 pieces, but custom-manufactured merchandise, special colours, personalised packaging and certain branding processes may require higher quantities.
The applicable minimum order quantity will be confirmed with the quotation.
8. Customer Information and Specifications
The Customer is responsible for providing accurate and complete information, including:
• Product selection• Required quantity• Garment size split• Colours and brands• Artwork files• Branding method and positions• Required delivery date• Delivery address and contact details• Billing and GST information
Changes or corrections requested after order confirmation may result in additional charges and revised production or delivery schedules.
Dash n Dots is not responsible for problems caused by inaccurate, incomplete or late information supplied by the Customer.
9. Apparel Sizes and Colour Selection
Garment measurements and fits can vary between brands, manufacturers and styles.
Customers should review the size chart applicable to the selected garment and provide the final quantity required in each size before confirming the order.
A size used in one brand should not be assumed to fit identically in another brand.
Where fit is particularly important, the Customer should request a physical sample or size set before confirming the complete size split. Samples and delivery arrangements may be chargeable.
Orders produced according to an approved size split cannot normally be exchanged because a wearer later prefers a different size.
10. Customer Artwork and Intellectual Property
The Customer must own or have permission to use every logo, trademark, name, photograph, illustration and design submitted to Dash n Dots.
By submitting Artwork, the Customer authorises Dash n Dots and its production partners to reproduce and process it only as reasonably necessary to prepare quotations, proofs, samples and the confirmed order.
The Customer remains responsible for claims arising from unauthorised or unlawful Artwork supplied by the Customer.
We may refuse to reproduce Artwork that appears unlawful, offensive, defamatory, misleading or likely to infringe another party’s rights.
Submitting Artwork does not transfer its ownership to Dash n Dots.
11. Artwork Quality and Preparation
Vector Artwork in AI, CDR, EPS, SVG or high-resolution PDF format is generally preferred for logos.
High-quality PNG, JPG, JPEG and PSD files may also be accepted when their resolution is suitable for the required branding size.
Raster Artwork should normally be supplied at 300 dpi or higher at its intended reproduction size. Screenshots and low-resolution images taken from websites, social media or Word documents may not reproduce clearly.
We may assist with basic file checking, sizing, placement guidance and simple artwork adjustments where practical.
Logo recreation, vector conversion, complete redraws and extensive design work may be charged separately. Any applicable artwork charge will be communicated before the work begins.
12. Artwork Proofs and Customer Approval
Where applicable, we may provide a digital artwork proof, placement reference, embroidery preview or sample before production.
The Customer must carefully check:
• Product and colour
• Logo and spelling
• Branding position
• Artwork dimensions
• Print, embroidery or engraving colours
• Quantity and size details
• Logo and spelling
• Branding position
• Artwork dimensions
• Print, embroidery or engraving colours
• Quantity and size details
• Names, numbers and other personalised information
Approval provided through email, WhatsApp, purchase order, signed document or another recorded electronic communication will be treated as written approval.
Once the Customer has approved the Artwork, Dash n Dots may proceed with production.
Dash n Dots is not responsible for spelling, placement, colour-reference or design errors that were visible in and approved through the proof.
Changes requested after approval may not be possible and may result in additional charges and revised delivery timelines.
13. Samples and Pilot Production
Physical product samples, size samples, printed pilot samples, embroidery samples and branding strike-offs may be arranged where practical.
Unless confirmed otherwise in writing:
• Samples are chargeable• Branding setup charges may apply• Delivery and return costs are chargeable• Samples remain subject to availability• A sample does not automatically reserve stock for the complete order
Production samples may vary slightly from bulk production because of normal material, ink, thread, machine and batch differences.
14. Pricing, GST and Additional Charges
All prices are quoted in Indian Rupees unless stated otherwise.
The quotation will specify:
• Taxable value• Applicable GST• Branding charges• Artwork or setup charges• Packaging charges• Delivery charges• Total order value
Do not assume that printing, embroidery, engraving, packaging or delivery is included unless it is clearly stated.
Prices are based on the specifications and quantities available when the quotation is prepared.
Changes to the product, quantity, brand, Artwork, branding size, number of colours, branding positions, packaging or delivery requirement may result in a revised quotation.
Obvious pricing, calculation or description errors may be corrected. If a material correction affects an unproduced order, the Customer may choose whether to proceed using the corrected terms.
15. Payment Terms
Payment requirements will be stated in the quotation, proforma invoice, invoice or other written commercial agreement.
Customised orders may require full or partial advance payment before production begins. Approved corporate customers may be offered purchase-order or credit terms at our discretion.
Accepted payment methods may include bank transfer, UPI or another method stated in the quotation or invoice.
The Customer is responsible for bank, transfer and transaction charges unless agreed otherwise.
If payment or a required purchase order is delayed, we may:
• Delay the start of production• Suspend work• Withhold dispatch or delivery• Revise the production or delivery schedule• Reconfirm pricing or product availability
Any interest or late-payment charge will apply only where stated in the quotation, invoice, purchase order or another written agreement, subject to applicable law.
Ownership of Products remains with Dash n Dots until all amounts due for the order have been received in cleared funds.
16. Production Timelines
Production timelines depend on product availability, quantity, branding method, Artwork approval, packaging and other requirements.
Unless agreed otherwise, the production schedule begins only after the later of:
• Final confirmation of the Products and quantities• Final Artwork approval• Receipt of the required advance payment or accepted purchase order• Receipt of all necessary Customer information
Any date discussed before these requirements are completed is an estimate only.
Changes requested by the Customer may require a revised schedule.
17. Urgent Orders
Urgent production may be considered depending on stock, branding capacity and the requested delivery location.
An urgent delivery date is not accepted until Dash n Dots confirms it in writing.
Urgent production, special transport or priority sourcing may involve additional charges.
The Customer must provide final quantities, Artwork, approvals, delivery information and payment promptly. Delays in receiving these may make the requested delivery date impractical.
18. Delivery
Delivery arrangements, charges and estimated timelines will be stated in the quotation or order confirmation where applicable.
The Customer must provide a complete delivery address, recipient name, telephone number and any access or delivery instructions.
Delivery may be handled by Dash n Dots, a courier, transport company or another logistics provider.
Risk in the Products normally passes to the Customer when the Products are delivered to the agreed address.
Where the Customer appoints or directly arranges a carrier, risk may pass when the Products are handed to that carrier.
Additional charges may apply for:
• Incorrect or incomplete addresses• Repeated delivery attempts• Address changes after dispatch• Special handling• Storage caused by the Customer’s inability to receive delivery• Express or dedicated transport
19. Delivery Delays
We make reasonable efforts to meet confirmed schedules, but delays can occur because of circumstances outside our reasonable control.
These may include:
• Supplier or manufacturer delays• Product shortages• Transport or courier disruptions• Customs or regulatory delays• Equipment failure• Labour disruption• Severe weather• Natural disasters• Government restrictions• Public emergencies• Other unforeseen circumstances
We will communicate material delays when reasonably possible and work with the Customer to identify a practical solution.
Unless required by law or expressly agreed in writing, Dash n Dots is not responsible for indirect or consequential costs arising solely from a delivery delay outside our reasonable control.
20. Quality and Normal Production Variations
We take reasonable care to produce Products according to the approved specifications.
However, printing, embroidery, engraving, garment manufacturing and merchandise production naturally involve tolerances.
Minor variations may occur in:
• Product colour• Print or thread colour• Artwork placement• Print or embroidery dimensions• Garment measurements• Fabric texture• Stitching and finishing• Product or packaging appearance• Different production batches
Screen colours and digital proofs may not precisely represent physical ink, thread, fabric or product materials.
Minor variations within reasonable industry standards are not normally considered defects.
If exact brand-colour matching is important, the Customer should provide an appropriate Pantone, CMYK or approved colour reference before production. Exact matching across every product and material cannot always be guaranteed.
21. Customer-Supplied Products
We may agree to print, embroider or customise products supplied by the Customer.
Customer-supplied products are processed at the Customer’s risk because their material, coating, construction or previous treatment may affect the branding result.
Reasonable spoilage can occur during setup, testing and production. The Customer should provide additional pieces where recommended.
Unless caused by our proven negligence, our liability for damage to Customer-supplied products will not exceed the reasonable replacement value agreed before production.
We may refuse products that are unsuitable, damaged, contaminated or technically unsafe to process.
22. Changes and Cancellations
A Customer may request a change or cancellation before Artwork approval and before Dash n Dots has committed to stock, manufacturing, branding or other production costs.
We will confirm whether the requested change or cancellation is possible and identify any applicable charges.
Once Products have been sourced, Artwork approved or production started, cancellation may not be possible.
Where we agree to a cancellation, any refund will be calculated after deducting costs already incurred, including:
• Product procurement• Supplier cancellation charges• Artwork and setup• Samples• Printing, embroidery or manufacturing• Packaging• Delivery or return charges• Administrative or payment-processing costs where applicable
A change accepted after production has begun may require a revised price and delivery date.
23. Returns and Exchanges
Customised and personalised Products are produced for the Customer’s approved requirement and generally cannot be returned or exchanged because of:
• Change of preference• Incorrect quantities supplied by the Customer• An approved size split• An approved product or colour• Errors contained in approved Artwork• Minor production variations• The Customer no longer requiring the Products
This does not apply where Products are defective, materially different from the approved specifications or where a return or remedy is required by law.
24. Damage, Shortages and Order Concerns
The Customer should inspect the Products as soon as reasonably possible after delivery.
Visible transit damage, shortages or incorrect items should be reported within 48 hours of delivery.
The Customer should provide:
• Quotation, purchase-order or invoice reference• Product description• Affected quantity• Clear photographs of the Products• Photographs of the packaging• A description of the concern
The Products and packaging should not be discarded until the matter has been reviewed.
Issues that could not reasonably have been identified during initial inspection should be reported promptly after discovery.
The 48-hour reporting request does not limit any right or remedy that cannot legally be excluded.
25. Defective or Incorrect Products
If Products are confirmed to be defective or materially different from the approved specifications because of an error attributable to Dash n Dots, we may provide an appropriate remedy.
Depending on the circumstances, this may include:
• Repair or correction• Reprinting or rebranding• Replacement of affected Products• A reasonable price adjustment• Partial or full refund for the affected Products
We may request inspection, return or representative samples before deciding on the appropriate remedy.
A remedy will normally apply only to the affected quantity and not automatically to the complete order.
26. Third-Party Brands and Trademarks
References to third-party brands, trademarks and product names are used only to identify genuine or requested products.
Dash n Dots does not claim ownership of third-party trademarks and is not necessarily affiliated with or endorsed by those brands unless expressly stated.
Brand availability is subject to authorised distributor or supplier stock and confirmation at the time of order.
Any manufacturer warranty, where available, will be subject to the manufacturer’s applicable terms.
27. Force Majeure
Dash n Dots will not be responsible for a failure or delay caused by events beyond our reasonable control.
Such events may include natural disasters, severe weather, fire, flood, epidemic, government action, war, civil disturbance, labour disruption, utility failure, transport interruption, supplier failure or shortage of essential materials.
Affected obligations may be suspended for the duration of the event.
If the event continues for an extended period, both parties may discuss cancellation, revised delivery or another reasonable solution, taking into account Products, materials and costs already committed.
28. Website and Intellectual-Property Rights
Unless stated otherwise, the website’s design, written content, graphics, original photographs and other materials created by Dash n Dots are owned by or licensed to Dash n Dots.
They may not be copied, republished, sold, modified or commercially exploited without our written permission.
Customers may use product information and quotations received from us internally for evaluating or approving a proposed order.
Unauthorised automated extraction, interference with the website, submission of malicious files or use of the website for unlawful purposes is prohibited.
29. Personal Information and Privacy
We process personal information submitted through enquiries, quotation forms, orders and communications for purposes such as:
• Responding to enquiries• Preparing quotations• Processing orders• Coordinating production and delivery• Maintaining commercial and legal records• Providing customer support
Our separate Privacy Policy provides more information about how personal information is collected, used, stored and protected.
By submitting personal information, the Customer confirms that the information is accurate and that they are authorised to provide it.
30. Limitation of Liability
To the extent permitted by applicable law, Dash n Dots will not be responsible for indirect, incidental or consequential losses, including loss of profit, business opportunity, reputation or anticipated savings.
Our total liability relating to an order will ordinarily be limited to the amount paid or payable for the affected Products or Services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or other obligations imposed by applicable law.
Customers remain responsible for determining whether the selected Products are suitable for their intended use.
31. Governing Law and Jurisdiction
These Terms and all orders are governed by the laws of India.
Subject to any right or remedy that cannot legally be restricted, the courts in Bengaluru, Karnataka will have jurisdiction over disputes relating to these Terms or an order.
Both parties should first attempt to resolve any dispute through good-faith discussion.
32. General Provisions
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure or delay by Dash n Dots in enforcing a provision does not amount to a permanent waiver of that provision.
The Customer may not transfer an accepted order or their obligations under it without our written consent.
Headings are included for convenience and do not affect the interpretation of these Terms.
33. Changes to These Terms
We may update these Terms when our business practices, services or legal obligations change.
The version published on the website when an order is confirmed will generally apply to that order unless another version is expressly agreed in writing.
The “Last updated” date at the beginning of this page identifies the latest published version.
34. Contact Dash n Dots
Questions about these Terms and Conditions may be sent to:
Dash n Dots - Corporate Concepts
31/1, Shanti Road
Shanti Nagar, Bengaluru – 560027
Karnataka, India
31/1, Shanti Road
Shanti Nagar, Bengaluru – 560027
Karnataka, India
For product selection and pricing, please use our Request a Custom Quote form.